Technical
Clinical Engineering & Device Service
Hands-on hospital and workshop experience running, maintaining and troubleshooting medical equipment.
Backed by
Six domains, one engineer
These usually sit in separate departments. I work across all of them and connect them, from inspecting an endoscope by hand to following a project approval at the Ministry.
Starts atThe workshop benchExtends toThe ministry table
Quality
Quality, Safety & ISO Readiness
Led a quality system built to ISO 13485:2016 through to certification, and prepare medical facilities for international quality certification.
Field experience in the current role
Commercial
Sales & Business Development
Owning the full sales cycle from lead to close and beyond.
Backed by
Leadership
Leadership, Management & Innovation
Developing the company's structure and admin system, leading teams and organizing conferences, with trained innovation methods.
Backed by
Government
Government Relations & Localization
Ministry of Health partnerships and approvals for projects that support medical-industry localization under Vision 2030.
Field experience in the current role
International
International Partnerships & Agencies
Evaluating and negotiating with manufacturers and securing exclusive agencies that bring in overseas partners.
Field experience in the current role
The Device Journey
Five stages every device goes through inside a hospital — and my role at each one.
- 01 / 05
The Clinical Need
Every device starts with a question from the clinic; I begin by understanding what the department actually needs.
Trained at Dr. Soliman Fakeeh Hospital on equipment requests, purchasing procedures and planning new devices. - 02 / 05
The Right Match
I match the need with the right device and the right international partner behind it.
Secured exclusive agency agreements with international partners and onboarded new complementary agencies for ROMA Medical Group's endoscopy division. - 03 / 05
Built Into the Department
A device performs only as well as the department around it, so I design the setup as a whole.
Designed endoscopy and sterilization department setups for ROMA Medical Group clients. - 04 / 05
Trained for Accuracy
I train medical staff to use each device correctly, because accurate diagnosis depends on confident hands.
Developed a training program officially accredited by the Ministry of Health and the Saudi Training Association. - 05 / 05
Sustained Over Time
After handover, I stay: structuring maintenance contracts, troubleshooting endoscopes and keeping the relationship working.
Structures maintenance contracts and inspects flexible and rigid endoscopes; client base increased 35% within the first year.
Impact
What I have delivered, in the language of outcomes.
Strategic Partnerships & Agreements
Building strong agreements with government entities and global manufacturers, and turning them into long-term partnerships rather than one-off deals.
Integrated Solutions by Design
Developing solutions that raise the quality standard and give the client a complete system, not isolated fixes.
Problem-Finding & Growth
Reading performance, surfacing the gaps, and converting them into growth opportunities and measurable results.
Digital Health & Technology
A working presence across digital health, innovation and emerging technology inside the care sector.
Signature Work
MOH
Ministry-Accredited Training Program
- Challenge
- Medical staff need structured training to use endoscopy devices accurately.
- What I did
- Developed a training program for partnership with the Ministry of Health.
- Result
- Officially accredited by the Ministry of Health and the Saudi Training Association.
+35%
Client Base Growth
- Challenge
- Grow the endoscopy department's client base as a new Sales & Application Specialist.
- What I did
- Managed the full sales cycle, trained medical staff and structured maintenance contracts.
- Result
- Client base increased by 35% within the first year.
Agencies
Exclusive Agencies & Foreign Partners
- Challenge
- The endoscopy division needed complementary precision-surgery equipment from reliable manufacturers.
- What I did
- Evaluated and negotiated with suppliers and secured exclusive agency agreements, including Chinese agencies.
- Result
- Foreign partners and investors entered the Saudi market through the group, strengthening its position.
2030
Approvals for Localization Projects
- Challenge
- Large projects that support medical-industry localization require Ministry of Health approvals.
- What I did
- Travelled to Riyadh regularly to follow up approvals and complete their requirements.
- Result
- Projects advancing on the localization and investment track of Saudi Vision 2030.
Structure
Company Structure & Admin System
- Challenge
- Growth needs an organizational structure and administrative system that keep up.
- What I did
- Analyzed internal performance, reviewed the vision, then developed the structure and admin system.
- Result
- Clearer operations and coverage of areas that were previously uncovered.
ISO
A Quality System Through to ISO 13485
- Challenge
- The company needed an internal quality system aligned with ISO 13485:2016, and I had no prior ISO background.
- What I did
- Led the development and implementation of the system, step by step, in the workplace.
- Result
- Certification achieved, and solid hands-on ISO 13485:2016 expertise.
Medical-Industry Localization & Investment
My work on agencies and approvals serves two Saudi Vision 2030 goals: attracting investment and localizing industry.
I bring the manufacturer to the Saudi market, then clear the path: selecting and negotiating the agency, Ministry of Health approvals, and setting up the department where the device will actually run.
Exclusive agencies with international manufacturers
Secured exclusive agency agreements, including Chinese agencies for precision-surgery equipment.
Attracting foreign investors and partners
These agencies opened a route for overseas partners into the Saudi market.
Ministry of Health approvals
Travelled to Riyadh regularly to complete approvals for large projects that support medical-industry localization.
From agreement to operation
I design endoscopy and sterilization setups and train staff so the device really goes live.
ISO Readiness for Medical Facilities
At ROMA Medical Group I led the development and implementation of the internal quality system in line with ISO 13485:2016, from scratch through to certification. With that hands-on experience I prepare medical facilities for quality certification.
Gap assessment
Where the facility stands against the standard today, and what is missing.
System & documentation
Building the structure, procedures and records the standard requires.
Staff readiness
Training the team on procedures and on safe device use.
Internal review
A trial check before the formal audit, and closing the findings.
Audit support
Staying with the facility through the certification body's audit.
Standards most requested in healthcare
ISO 13485Quality management systems for medical-device organizations, for regulatory purposes.
ISO 9001Quality management system requirements for any organization.
ISO 7101Management systems for quality in healthcare organizations.
ISO 15189Medical laboratories: requirements for quality and competence.
ISO 14971Application of risk management to medical devices.
ISO 45001Occupational health and safety management systems.
Certificates are issued by accredited certification bodies. My role is preparing the facility to pass the audit; the right standard is chosen after the gap assessment.
About
A biomedical engineer who started in medical-equipment maintenance and clinical engineering inside the hospital, then extended into owning the full sales cycle, building partnerships with government entities and international manufacturers, developing the company's structure and administrative system, and preparing facilities for ISO quality certification.
I hold the Innovation Capacity Building Program certificate from Siemens Healthineers in Riyadh, a two-week program with 40 physicians, engineers and researchers, and I am working toward CAHIMS® from HIMSS. What drives me is technology reaching the patient as a working device, a trained team and an accredited facility.
I hold the Innovation Capacity Building Program certificate from Siemens Healthineers in Riyadh, a two-week program with 40 physicians, engineers and researchers, and I am working toward CAHIMS® from HIMSS. What drives me is technology reaching the patient as a working device, a trained team and an accredited facility.
Hands on the device
Preventive and corrective maintenance, flexible and rigid endoscope inspection, safety compliance.
Precision & standards
Quality standards, accurate procedures, documentation and administration.
Commercial mindset
Full sales cycle, maintenance contracts and exclusive international agencies.
Leadership & innovation
Organizational development, conference organizing and healthcare innovation methods.
Career Path
Select any role to expand responsibilities and achievements.
Responsibilities
- Studying potential partnerships with the Ministry of Health and other government entities.
- Conducting internal performance analysis and reviewing internal vision to present development proposals.
- Communicating with international companies to negotiate strategic, mutually beneficial agreements.
- Evaluating and comparing supplier agencies against high-quality standards to select the best fit for the endoscopy department.
- Monitoring market performance and identifying opportunities and challenges.
- Identifying and collecting doctors' needs within their work environment and professional surroundings.
- Event coordination and presentation planning.
- Following up Ministry of Health approvals in Riyadh for large projects that support medical-industry localization.
- Preparing and organizing internal and external conferences and meetings.
Achievements
- Led the development and implementation of the internal quality system in line with ISO 13485:2016, from scratch to certification.
- Developed a training program for partnership with the Ministry of Health, officially accredited by both the Ministry of Health and the Saudi Training Association.
- Secured exclusive agency agreements with international partners, strengthening the company's competitive position in the market.
- Selected and onboarded new complementary agencies to expand ROMA Medical Group's endoscopy division.
- Designed endoscopy and sterilization department setups for clients, building relationships based on long-term partnership rather than one-time sales.
- Contributed to solving internal issues and improving operational processes.
- Attracted foreign partners and investors through Chinese agencies for precision-surgery equipment.
- Developed the company's organizational structure and administrative system.
- Took part in the Global Health Exhibition in Riyadh.
Responsibilities
- Managing the full sales cycle, from lead generation to closing deals for the endoscopy department.
- Preparing client reports to demonstrate service stability and outcomes following service delivery.
- Structuring flexible, mutually profitable maintenance contracts.
- Training medical staff on the optimal use and application of device features to achieve the most accurate diagnosis during procedures.
- Checking, troubleshooting and providing initial inspection for various types of endoscopes (flexible and rigid scope).
Achievements
- Increased the client base by 35% within the first year.
- Delivered tailored solutions that supported clients during critical times, resulting in increased transactions, improved customer trust and better healthcare delivery.
- Enhanced strategic client relationships by designing customized contracts, ensuring long-term collaboration and successful contract execution.
Responsibilities
- Providing monthly and annual preventive maintenance for various medical equipment and ensuring work efficiency.
- Providing corrective maintenance for medical equipment and devices.
- Educating professional staff on the use of various medical equipment and devices.
- Following up on maintenance reports and using the Oracle system.
Achievements
- Planning and implementation of new medical devices to emphasize healthcare delivery.
- Managing medical equipment requests, demos, purchase requests, purchase orders and goods procedures.
- Ensuring medical devices follow safety regulations and standards.
Responsibilities
- Working on maintenance contracts with clients.
- Preparing maintenance reports.
Achievements
- Analyzed internal company issues and identified solutions to improve workflow.
- Submitted proposals that contributed to improving company performance and supporting its growth in the market.
Responsibilities
- Selling Carestream's printer and Boston's endoscopy accessories.
- Following up with the customer.
- Providing after-sale services.
Organizations & Partners
Organizations I have worked for or with. Certificates and their issuers are under Credentials.
Employers & training hosts
مجموعة روما الطبية2024 – 2026 · Jeddah
SABICODevelopment specialist
MA MedicsSales engineering trainee
Government bodies & national events
وزارة الصحةMinistry of Health · accredited program, project approvals
الجمعية السعودية للتدريبSaudi Training Association · program accreditation
ملتقى الصحة العالميGlobal Health Exhibition · participant, Riyadh
Manufacturers whose devices I have worked on
OlympusEndoscope sales & application specialty
Lynmou MedicalROMA's partner at Global Health Exhibition 2025
Boston ScientificEndoscopy accessories
CarestreamMedical imaging printers
Credentials
Professional Certifications
In progress
CAHIMS® CertificationIn progress
HIMSS Organization
Innovation Capacity Building Program
Siemens Healthineers — Riyadh · 5–20 Feb 2025
Biomedical Engineering Training Completion
Fakeeh Care Academy — Dr. Soliman Fakeeh Hospital · 4 months
Mechanical Ventilator SV600
Mindray Service Day · 5 Mar 2024
Education & Courses
No certificate
BSc (Honours) in Biomedical Engineering
University of Medical Sciences and Technology, Sudan — specialized in Bioinformatics
In progress
Healthcare IT FoundationIn progress
HIMSS — Carnegie Mellon University
Fundamentals of Project Planning and Management
University of Virginia — Darden · 15 Jul 2023
Verify credentialConferences & Events
Professional presence across Saudi Arabia and Sudan: exhibitions, meeting rooms and speaking platforms.
- Riyadh
Global Health Exhibition 2024 & 2025
I attended the 2024 edition; in 2025 (27–30 Oct) ROMA exhibited with its partner Lynmou Medical, showing an imaging and AI endoscopy system.
- Riyadh
Innovation Capacity Building Program · Siemens Healthineers
A two-week program (5–20 Feb 2025) with 40 participants from 15+ countries and 30 institutions, closing with an outcome exhibition at Monsha'at.
- Jeddah & Riyadh
Conferences and meetings I organized
Preparing and organizing internal and external conferences and meetings, and planning their presentations.
- Riyadh
Ministry of Health meetings
Regular visits to follow up and complete approvals for localization projects.
- Jeddah
Inside the operating room
Attending a laparoscopy procedure to understand the surgeon's workflow and real needs from the device.
LeadershipHR, IEEE Branch
University of Medical Sciences and Technology · Aug 2021 — Aug 2022
Speaking
Speaker, IEEE Organization
Khartoum Expo · Sudan
VolunteerEvent
Volunteer, TEDx Event
Sudan
Entrepreneurship
Competitor, Hult Prize
Hult Prize Competition 2020 · Sudan
From LinkedIn
Her professional posts in her own words, as published on her profile.
Shaza HamidBiomedical Engineer | Healthcare Innovative and Developer | Sales and Application Specialist | Quality Management Review | Clinical Engineer
2,300+followers
Open on LinkedInQuality · ISO 134852026
“Starting from scratch, with no prior ISO background, I led the development and implementation of our internal system in alignment with ISO 13485:2016 standards, working all the way toward certification.”23 reactionsOpen on LinkedIn
Inside the OR2025
“Being inside the OR is truly the most accurate way to understand surgeons' real needs, seeing their workflow and challenges firsthand.”3 reactionsOpen on LinkedIn
Siemens HealthineersFeb 2025
“Honored to be part of the Innovation Capacity Building program by Siemens Healthineers in Saudi Arabia. Being surrounded by brilliant minds, groundbreaking ideas, and a shared passion for innovation has been both motivating and enlightening.”32 reactionsOpen on LinkedIn
Global Health ExhibitionOct 2024
“It's an honor to be part of Global Health Exhibition. It's also been a pleasure meeting and connecting with incredible professionals in the industry.”45 reactionsOpen on LinkedIn
Olympus endoscopes2024
“I have started a new training program as a Sales and Application Biomedical Engineer, specializing in Olympus Endoscopes, at Roma Medical Group.”33 reactionsOpen on LinkedIn
Clinical engineering2024
“I am delighted to complete my training in the Biomedical Engineering Department at Dr. Soliman Fakeeh Hospital Jeddah, which was incredibly informative and enriching.”36 reactionsOpen on LinkedIn
Figures as shown on LinkedIn in November 2026.
Frequently Asked Questions
Who is Shaza Hamid?
Shaza Hamid is a biomedical engineer based in Jeddah, Saudi Arabia. Until September 2026 she worked in the endoscopy division of ROMA Medical Group. Her experience combines medical-device service and department setup, business development, ISO 13485 quality-system implementation and government approvals. She is now open to new roles and partnerships.
What was her most recent role?
At ROMA Medical Group she was Healthcare Business Development Executive from July 2025 to September 2026, and Sales & Application Specialist in the endoscopy division from October 2024.
What does she offer hospitals in endoscopy?
She designs endoscopy and sterilization department setups, trains clinical staff on device use, structures maintenance contracts, and inspects and troubleshoots flexible and rigid endoscopes.
Does Shaza Hamid have ISO 13485 experience?
Yes. She led the development and implementation of her workplace's internal quality system in line with ISO 13485:2016, starting with no prior ISO background, through to certification, and consults on preparing medical facilities for international quality certification.
What is her role in medical-industry localization and Vision 2030?
She has secured exclusive agency agreements with international manufacturers, including Chinese agencies for precision-surgery equipment, and follows up Ministry of Health approvals in Riyadh for projects that support medical-industry localization and investment attraction under Saudi Vision 2030.
What are her qualifications?
She holds a BSc (Honours) in Biomedical Engineering from the University of Medical Sciences and Technology, Sudan. She earned the Siemens Healthineers Innovation Capacity Building Program certificate in Riyadh (February 2025), completed Stanford Online coursework in machine learning for healthcare, IBM AI Fundamentals and University of Virginia project management, and is working toward CAHIMS.
Which events and conferences has she taken part in?
She recently took part in the Global Health Exhibition in Riyadh and has organized internal and external conferences and meetings. In Sudan she was HR lead and a speaker with IEEE, a TEDx volunteer and a Hult Prize 2020 competitor.
How can I contact Shaza Hamid?
By WhatsApp, email or LinkedIn; the links are in the contact section at the bottom of the page. She is based in Jeddah and works with organizations across the Kingdom.
Who I Work With
Hospitals & clinical departments
I help you plan and set up endoscopy and sterilization departments, train your staff and structure the maintenance contracts that follow.
Start a conversation →Manufacturers & foreign investors
I take your technology into the Saudi market: agency, approvals, application training and after-sales follow-up.
Start a conversation →Facilities pursuing ISO certification
I assess the gaps, build the system and documentation, and prepare the team through to the audit.
Start a conversation →Start your message in a minute
Pick who you are and what you need, and the message is written for you. You send it on WhatsApp or copy it.
Hello Eng. Shaza,
We are planning an endoscopy or sterilization department and need a complete setup design.
When would be a good time to talk?
When you send through the site, your message and contact are stored for the site owner only.
Let's discuss what your department, product or facility needs next.
Open to opportunities and partnerships in health technology, business development and quality consulting across the Kingdom and the region. Professional references available on request.
Email[email protected]WhatsAppMessage me directlyLinkedInlinkedin.com/in/shaza-mohamed17
LocationJeddah, Saudi Arabia